Burnout function brief
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Quick 22-item check-in for emotional exhaustion, depersonalization, and personal accomplishment in helping or human-service work.

  • Answer every statement on the standard 0 to 6 frequency scale from never to daily.
  • Read the result dimension by dimension; this tool does not generate one official MBI total score.
  • Your responses stay in this browser unless you explicitly export them.
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Share result

Share this result page with someone you trust to review your answers and result.

Burnout burden map
What this result suggests

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The burden map keeps the three MBI dimensions on one view. PA is inverted for charting only so higher values consistently mean more burden.

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Top priorities
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Practical adjustments
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What to bring into follow-up
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How the local pattern read was built

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  • There is no official single MBI total score, so this tool keeps the three scale totals separate.
  • The historical low, moderate, and high bands remain here as orientation only, not as diagnostic cutoffs.
  • The pattern labels on this page are local heuristics that mirror the burnout-profile families without claiming the proprietary norm-based report.
  • The best use of the result is to compare the three dimensions, the highest-burden items, and your next follow-up under a similar work context.
High-burden focus
Highest-burden items and better-function anchors
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MBI scale audit
Scale Raw total Mean / item Direction Band guide High-burden items What it points to Copy
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Answer review
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A people-facing job can wear down in more than one way. Long shifts, urgent decisions, repeated emotional labor, unclear control, and poor recovery can produce exhaustion without cynicism, detachment without obvious fatigue, or a loss of efficacy even when the workload looks manageable from the outside.

The Maslach Burnout Inventory (MBI) treats burnout as a pattern across separate work-strain dimensions instead of one tiredness score. Emotional Exhaustion (EE) covers depleted energy and reduced recovery capacity. Depersonalization (DP) covers distance, cynicism, or emotional hardening toward recipients, clients, patients, students, or others served by the role. Personal Accomplishment (PA) points in the opposite direction: higher PA reflects a stronger sense of competence and impact, while lower PA raises concern.

Work context
Burnout language belongs to the occupational setting. It is not a general life-stress label.
Scale direction
EE and DP become more concerning as scores rise. PA becomes more concerning as scores fall.
Profile pattern
The three dimensions can combine into engaged-like, overextended-like, disengaged-like, ineffective-like, mixed, or burnout-like patterns.
Three burnout dimensions shown with different concern directions.

Reading the dimensions separately prevents two common mistakes. One mistake is treating a high exhaustion score as proof that every part of the role is failing. Another is treating a preserved sense of accomplishment as proof that exhaustion or detachment is harmless. A profile can be uneven, and that unevenness is often the most useful clue for follow-up.

The World Health Organization frames burnout as an occupational phenomenon caused by chronic workplace stress that has not been successfully managed, not as a medical condition. That boundary matters for practical decisions. A high score should start a careful conversation about workload, control, recovery, fairness, support, and role fit; it should not become a diagnosis, a label for someone else, or a shortcut for employment decisions.

Historical low, moderate, and high bands can help orient a score, but modern MBI guidance is cautious about using fixed cutoffs as diagnostic lines. The safer use is comparative: keep the three scale totals visible, look at which items carry the greatest burden, and repeat the assessment under similar work conditions if change over time matters.

How to Use This Tool:

Use one current or recent recipient-facing work context as the frame, then answer the full 22-item assessment before reading the profile.

  1. Select Start assessment to open the question flow.
  2. Answer each statement on the 0 to 6 frequency scale from Never to Daily. Use the same work role and time frame for every answer.
  3. Follow the progress bar and answered count. The question navigator marks completed items with a check icon.
  4. If no result appears, find the unchecked navigator item and answer it. The result area appears only after all 22 statements have valid responses.
  5. Read the summary badges for the pattern name, historical guide, separate EE, DP, and PA totals, and the high-burden item count.
  6. Use Burnout burden map for the same-direction visual, then confirm the raw totals, mean per item, direction, band guide, and high-burden counts in MBI scale audit.
  7. Review High-burden focus and Answer review before sharing, copying, or exporting anything. These rows can reveal sensitive work-wellbeing information.

Interpreting Results:

Start with the three scale totals. High EE means more depletion, high DP means more distance from people served by the role, and low PA means more concern about reduced efficacy. The pattern label is a useful summary, but the raw scale totals and item rows carry the decision value.

A high historical band is not a clinical diagnosis, and a favorable pattern is not proof that the work situation is healthy. Check whether the highest-burden items match real work moments, then compare those items with any function anchors that still look comparatively strong.

Local pattern label Scale combination Plain reading
Engaged-like pattern EE low, DP low, PA high The three scales sit on the favorable side for this snapshot.
Overextended-like pattern EE high only Recovery capacity is the clearest burden signal.
Disengaged-like pattern DP high only People-facing distance stands out more than exhaustion or efficacy loss.
Ineffective-like pattern PA low only Reduced efficacy or reduced sense of impact is the main concern.
Mixed strain Any two concern lines active More than one dimension is moving in the concern direction.
Burnout-like pattern EE high, DP high, PA low All three dimensions are strained and broader follow-up is warranted.
Transitional profile No clean single-family pattern Read the scale totals directly and repeat under similar conditions if change matters.
  • Do not add EE, DP, and PA into one total. The MBI structure is multidimensional.
  • Verify the direction of PA. High PA is protective in the raw score, while low PA is the concern signal.
  • Use item rows for follow-up planning. Weekly-or-more burden items often point to the first work situation to examine.
  • Preserve function anchors. A healthier item may show what should stay in place while strain is reduced.

Technical Details:

The 22-item human-services scoring shape uses 9 Emotional Exhaustion items, 5 Depersonalization items, and 8 Personal Accomplishment items. Each response is scored from 0 to 6, so the raw scale ranges are 0 to 54 for EE, 0 to 30 for DP, and 0 to 48 for PA.

EE and DP are burden-forward scales: higher values mean more concern. PA is protective in its raw form, so its concern direction is reversed for burden displays. That is why the same PA score can appear as a raw accomplishment total in one table and as an accomplishment gap in the burden map.

Formula Core:

Each raw scale total is the sum of the response values assigned to that scale.

EE = ∑i=19xEE,i DP = ∑i=15xDP,i PA = ∑i=18xPA,i

For a same-direction burden view, EE is divided by 54, DP is divided by 30, and PA is reversed against its 48-point maximum before converting to a percent.

BEE = EE54×100 BDP = DP30×100 BPA = 48-PA48×100

An example profile with EE 32, DP 7, and PA 37 gives 59.3% exhaustion burden, 23.3% detachment burden, and 22.9% accomplishment-gap burden. The raw PA value still remains 37 out of 48; only the burden display reverses it.

Scale Items Raw range Historical band guide Concern direction
Emotional Exhaustion (EE) 9 0 to 54 Low 0 to 16, Moderate 17 to 26, High 27 to 54 Higher means more burden.
Depersonalization (DP) 5 0 to 30 Low 0 to 6, Moderate 7 to 12, High 13 to 30 Higher means more burden.
Personal Accomplishment (PA) 8 0 to 48 Low 0 to 31, Moderate 32 to 38, High 39 to 48 Lower means more burden.
Mechanic Rule Boundary
High-burden item Concern-oriented item score is at least 4 out of 6. It marks a weekly-or-more burden cue, not a diagnosis.
Function anchor EE/DP response is 2 or lower, or PA response is 4 or higher. It marks a comparatively stronger item to protect during follow-up.
Historical guide Low, Moderate, and High labels come from raw scale ranges. They are orientation aids and should not be treated as universal diagnostic cutoffs.
Local pattern read Concern lines are counted across EE high, DP high, and PA low. It mirrors burnout-profile families without claiming an official norm-based report.

Responsible Use Note:

This is a self-report work-strain assessment. It can help prepare a discussion with a supervisor, clinician, occupational-health professional, or trusted colleague, but it cannot decide whether someone has a medical condition or whether a workplace is safe.

Routine scoring happens in the browser. A copied result link can include the encoded answer pattern in the URL, and CSV, chart, or DOCX exports can include sensitive item-level information. Share those artifacts only with people who should see the work-wellbeing record.

Worked Examples:

Exhaustion-led strain: A person answers enough exhaustion items as Once per week or higher to produce EE 32, while DP 7 and PA 37 remain outside the main concern lines. The summary can read as Overextended-like pattern, and Top burden points to EE. The next check is High-burden focus, because one or two exhaustion items may identify the work period that needs the first change.

Boundary case near an EE band: An EE 26 score stays in the Moderate band, while EE 27 moves to High. That one-point change can alter the historical guide and pattern label, so confirm the raw EE total in MBI scale audit before treating the profile as meaningfully different.

PA looks inverted in the visual: A raw PA 27 is Low on the band guide. In Burnout burden map, that low PA expands the accomplishment-gap axis because lower accomplishment is the concern direction. The raw PA 27 / 48 value remains visible in MBI scale audit.

One missing answer: A result does not appear when the progress line reads 21 / 22 answered. The recovery path is to open the question navigator, find the row without a check icon, answer that statement, and then read the summary badges after the result area appears.

FAQ:

Does this produce one burnout score?

No. It scores EE, DP, and PA separately, then adds a local pattern label to summarize how the three scale directions combine.

Why does Personal Accomplishment work backward?

Higher PA is protective in the raw score. Lower PA raises concern, so burden displays reverse PA while the raw PA total remains unchanged.

What should I do when the result does not appear?

Check the question navigator for an item without a check icon. The result area appears only after all 22 statements have valid 0 to 6 responses.

Can I compare two results?

Yes, but keep the work context and time frame similar. Compare the EE, DP, and PA totals first, then check whether the same high-burden items remain elevated.

Can this be used for a workplace decision about someone else?

No. The result is for self-reflection and follow-up conversation. It should not be used for hiring, discipline, diagnosis, or fitness-for-duty decisions.

Glossary:

Emotional Exhaustion
Depletion, fatigue, and reduced recovery capacity tied to work demands.
Depersonalization
Distance, cynicism, or emotional hardening toward recipients, clients, patients, students, or other people served by the role.
Personal Accomplishment
The sense of competence, successful achievement, and positive impact in the work role.
Historical band guide
Low, Moderate, and High ranges used for orientation rather than diagnostic classification.
Function anchor
An item that still looks comparatively healthy and may be worth preserving while reducing strain.

References: